Posts Tagged ‘thinkpad’

Lenovo, shipping process and customer support

Tuesday, July 8th, 2008

Short story

  • I ordered the laptop on 06/11/08.
  • The initial estimated ship date: 07/02/08.
  • In around one week they told me that my laptop will be shipped on 06/28/08.
  • After 06/28/08 I found out that my new shipping date will be in the week of 07/07/08 or 07/13/08.
  • On 07/03/08 the shipping date is updated on Lenovo website to 08/06/08.
  • On 07/03/08 I cancel the order.
  • After I canceled the order, the laptop is shipped (on on the same date: 07/03/08).
  • The laptop was delivered by UPS on 07/07/08 and it works properly.

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